Manufacturer denied your warranty claim?
Federal Magnuson-Moss + state lemon law create overlapping rights.
The Magnuson-Moss Warranty Act authorizes a private cause of action with fee-shifting under 15 U.S.C. §2310(d)(2) — a prevailing consumer can recover reasonable attorney's fees and expenses. State lemon laws (vehicles in all 50 states; broader consumer-product coverage in NJ, CT, and MN) layer concrete buyback, replacement, or refund remedies on top when the state-specific repair-attempt or days-out-of-service threshold is met. ClaimGap organizes your documents into a demand letter that cites the statute, counts your repair attempts per state rules, and surfaces the fee-shifting leverage manufacturers settle on.
The pretextual denials manufacturers lean on
- 1
“User damage” without documented cause
Manufacturer bears the burden to prove customer-induced damage before denying. A denial letter that asserts user damage without a root-cause analysis, a liquid-contact indicator, or an engineering report fails that burden. We flag it against the Magnuson-Moss allocation of proof.
- 2
“Aftermarket parts” or “unauthorized repair” on unrelated components
15 U.S.C. §2302(c) bars warrantors from conditioning warranty coverage on the consumer's use of specific articles or services. An aftermarket exhaust cannot void coverage on a motherboard or transmission. We cite the tie-in sales bar with the verbatim subsection.
- 3
Repair-attempt loop on a vehicle lemon
Every state lemon law has a repair-attempt and days-out-of-service threshold — typically 3-4 attempts or 30 cumulative days. Serious safety defects (brakes, airbags, steering) accelerate the clock to 1-2 attempts. We run the counting math against your state's specific rule and note buyback or replacement eligibility.
- 4
Implied warranty disclaimed when a written warranty was given
15 U.S.C. §2308 prohibits disclaimer of the UCC implied warranty of merchantability whenever a written warranty has been given. A denial that leans on a disclaimer of implied warranties breaches Magnuson-Moss on that premise alone.
And when the manufacturer replies
The dispute usually doesn't end with one letter.
When the manufacturer offers buyback, denies the claim, asks for another repair attempt, or routes you to arbitration — paste the response at /case/[id]/respond and we'll classify the move and recommend the next step. From there you can generate a follow-up letter in one click: accept-with-release at refined terms, counter-offer, supervisor escalation, state AG / NHTSA / CPSC complaint (routed by case type), or formal demand for response. Your case dashboard at /case/[id] keeps the full timeline. We'll send a quiet reminder at Day 21, 45, and 90 if you go silent — none fire if you've already logged a reply.
All included in your $39 flat fee. No subscription. You always send the letters yourself — we never contact the manufacturer or file complaints on your behalf. In strict-UPL states (AZ, FL, OH, TX, LA, PA, NC), follow-ups stay statute-recital only.
ClaimGap is not a law firm. Our warranty-dispute package is informational — you are the sender, and the outcome is determined by the manufacturer and, if you file, the court, the applicable informal dispute resolution program, or the FTC under the Magnuson-Moss Warranty Act and applicable state lemon-law or UCC provisions. We do not represent you in any dispute or proceeding.